BBetPawa Privacy Policy — Your Data Is Completely Safe With Us

1 Introduction

BBetPawa (website: bbetpawa.bet) is an international online betting and gaming platform serving users in Bangladesh and other countries. In this privacy policy, we clearly explain what data we collect, why we collect it, and how we keep it secure.

By using any BBetPawa service, you agree to this Privacy Policy. If you do not agree, please refrain from using our platform.

This Privacy Policy may be updated from time to time. For significant changes, we will notify you via your registered email or through a platform notification. The "Last Updated" date at the top of the policy always reflects the most recent version.

2 What information is collected

BBetPawa only collects information necessary to provide our services. The types of data we collect are listed below:

3 How We Collect Your Information

BBetPawa collects information in several ways:

Directly from you

• When filling out the registration form
• When submitting documents during the KYC verification process
• When contacting the support team
• When participating in surveys or competitions

Automatically

• Through cookies and tracking technologies while browsing the website or app
• From server logs at login and logout
• During betting & payment transactions

Via Third Parties

• Transaction confirmation details from payment providers (Mobile Pay, Nagad, Bank)
• From identity verification service providers
• Risk-related data from the fraud prevention system

4 Purpose of Data Use

BBetPawa uses your information only for specific, lawful purposes. Respecting your privacy, we use your data for the following reasons:

• Account management: For registration, login, and profile updates
• Service delivery: To keep betting, payment, and gaming services running
• Identity verification: For KYC processing and age verification
• Transaction Processing: To process deposits and withdrawals securely
• Fraud Prevention: To detect suspicious activity
• Customer Support: To resolve your questions and complaints
• Personalised Experience: To show offers tailored to your preferences
• Legal Obligations: To meet regulatory authority requirements
• Marketing communications: To send bonuses and offers with your consent only

5 Data Storage & Security

BBetPawa follows industry-leading security standards to protect your data. Our security framework includes:

Technical security

• 256-bit SSL/TLS encryption — applied to all data transfers
• AES-256 encryption — for data at rest
• Two-factor authentication (2FA) — for admin access
• Regular security audits and penetration testing
• Real-time intrusion detection system

Data Retention Period

We don't hold your data any longer than necessary. The general rule is:

• Transaction data is retained for up to 5 years after account closure (legal obligation)
• KYC documents are retained for 3 years after account closure
• Deleted within 30 days of withdrawing marketing consent
• Log files are retained for a maximum of 12 months

6 Sharing information with third parties

BBetPawa never sells your data to third parties for commercial purposes. However, limited information may be shared in the following specific circumstances:

When information is shared

• Payment Provider: Necessary information is shared with Mobile Pay, Nagad, and banks to process transactions
• Identity Verification Services: To verify documents during the KYC process
• Fraud Prevention: With specialist service providers for fraud prevention
• Legal Authorities: Upon a valid order from a court or regulatory authority
• Audit body: For regular audits to maintain our license

Third-party obligations

Every third party we work with is bound by a strict confidentiality agreement. They may only use your information for specified purposes and are not permitted to store or share it independently.

7 Cookie Policy

Cookies are small text files stored in your browser. BBetPawa uses cookies to improve site functionality and personalize your experience.

Cookies We Use

• Essential Cookies: Essential for site operation — login sessions, security tokens. These cannot be disabled.
• Functional Cookies: To remember your preferences — language settings, display preferences.
• Analytical Cookies: To monitor site usage and identify opportunities for improvement.
• Marketing Cookies: To show you relevant ads — with your consent only.

Cookie Controls

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

8 Your rights

You have a number of important privacy rights. BBetPawa respects these rights and is committed to upholding them:

• Right to Access: You can request to know what personal information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: In certain circumstances, you can request that your data be deleted.
• Right to Restrict Processing: You can request that we stop using your data for a specific purpose.
• Right to Data Portability: You can receive your data in a machine-readable format.
• Right to opt out of marketing: You can opt out of marketing communications at any time.

To exercise these rights support@bbetpawa.bet Contact us by email. We will aim to respond within 30 days.

9 Protection of Minors' Data

BBetPawa strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any personal information from minors.

Age is verified during registration and confirmed through ID documents as part of the KYC process. If we become aware that any minor's data is in our possession, we will immediately delete that information and close the account.

If you believe a minor is using our platform, please notify our support team immediately.

10 Contact & Complaints

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@bbetpawa.bet
• Live Chat: Click the chat icon in the bottom-right corner of the website
• Response time: Usually within 24–48 hours

We take your complaints seriously and work to resolve them as quickly as possible. For more details, visit our Terms & Conditions and FAQ page.